Returns Policy - Returns Form & Returns Number

Returns must be made with a completed returns form. These can be obtained from the website if you cannot find one in the box with your delivery.

You must email customerservice@plumbingessentials.co.uk and request a returns number so that we know to expect your return.

Returns Policy - Faulty Goods

All products supplied by www.plumbingessentials.co.uk come with a 12 month retailers guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by www.plumbingessentails.co.uk. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with www.plumbingessentials.co.uk. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost. In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.

We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery. Please contact customerservice@plumbingessentials.co.uk to discuss any problems. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.

For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery. If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

Returns Policy - Changed Your Mind

If you change your mind about the product when you receive it, you have 7 working days after delivery to inform us that you would like to return the item for a refund.

It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:

Bathroom Distribution Group UK Ltd

PO Box 2125

Bolton BL6 4WN 

For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the standard the price you were originally charged for delivery.

We suggest that you take out carrier insurance on any items you send back to us.


Checking Deliveries For Shortages Notifying Plumbing Essentials

You agree to examine the delivery and report any missing items within 3 days of delivery. We will not accept liability for any shortages if they are not reported within this period.

Checking Goods For Carrier Damage and Notifying customerservice@plumbingessentials.co.uk (Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)

For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 3 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged" but please be aware our carriers will not wait for you to check the items thoroughly. .If we are not notified of damage within 3 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 3 days.

For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email: customerservice@plumbingessentials.co.uk with the details as soon as possible.

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.


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