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Delivery Details

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Delivery Information

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more installments. We shall only make deliveries to business addresses should you have a trading account with us. If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email:customerservice@plumbingessentials.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery. These should be negotiated with us separately. Our delivery coverage is limited to the mainland UK and Isle of Man. Customers from the Scottish Isles and Ireland should contact us for the carraige paid prices.

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.

If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.

In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Ireland or Scotland) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or canceling your order.

 

Without prejudice to the statutory rights afforded to consumers under English law, www.plumbingessentials.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases www.plumbingessentials.co.uk will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.plumbingessentials.co.uk with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

Normal Parcels

 Royal Mail

Pallet/Bulky Parcels

Palletways

ArrowXL

 

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